Posts Tagged ‘MP610’

I Took the Printer to Canon

December 24, 2009

Yesterday, I took my failed Canon MP610 printer to the Canon (Thailand) Service Centre on Sathorn Road. It was a 200B taxi ride including a 45B toll. I rarely take taxis so I did not know the best route. Unfortunately the box was too big for me to take the Subway and Skytrain.

The centre was quiet and they served me almost immediately. They will contact me in a few days with a diagnosis and price. The actual service could take 15 days. My experience with camera repairs suggests it will be less.

Here’s a picture of the Service Centre.

Canon (Thailand) Service & Showroom
I felt self-conscious using a Nikon camera in the Canon office so I did not take many shots.

The district around the Canon office is full of high-rise offices. It is “international bland” and could be almost anywhere. It was lunch time when I finished at Canon. The streets were full of thousands of office workers heading for lunch as they would be almost anywhere. It was a lovely day so I had a cheap lunch people-watching.

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Boxed Up & Ready To Go

December 22, 2009

Canon MP610 Printer in its Box

Further to this post about my Canon printer problems:

I have no choice but to take my Canon MP610 All-in-One printer back to Canon for servicing. I hoped I could buy a new print head and install it myself. But Canon replied saying they need to check it. That’s sensible – the print head could be fine but the software / hardware that tests it and raises the misleading U052 “type of print head is incorrect” error is faulty. I don’t know where the temperature sensor is.

Fortunately I kept the shipping box. I packed it this morning. Before doing that I powered-it on again to see if the U052 error remained. It did.

When I have time I’ll take a taxi across town to the Canon Service Centre. At least I don’t live up-country.

Canon MP610 Printer Problem

December 19, 2009

I was printing some photos for friends this evening when my Canon MP610 Multifunction printer developed a problem.

The printer’s display showed:

U052

The type of print head is incorrect. Install the correct print head.

That’s meaningless! The print head was fine a second ago. Why does it now say the type is incorrect. Also – what is the “correct” print head it supposedly needs? As far as I know there is only one type – the type that I installed when I bought the printer.

I looked for the on-screen manual on my laptop. Of course it was in Thai due to the problem I wrote about here. The installation software assumed that as my computer is in Thailand I wanted Thai-language software. Wrong!

I had to hunt online for an English manual. Of course this was a time my Internet connection went back to its old slow ways and the download took 15 minutes. I did not expect much from Canon’s troubleshooting guide and I wasn’t disappointed.

Canon MP610 Error U051-U052

I did as it advised. I removed all four ink tanks, lifted the lock lever for the print head and removed it. The printer is well-designed. Everything was easy to see, remove and re-install.

I keep the printer under a dust cover when I’m not using it so the inside of the printer was clean.

I re-installed the print head and the ink tanks, closed the cover and …

The same U052 error appeared. I tried once more but it’s a hard error.

So my MP610 is now a great doorstop. It does not even function as a scanner because this error comes up during its Power-On Self-Test and it won’t go on-line until the error is cleared.

My “Canon Service representative” is Canon (Thailand) on Sathorn Road. The printer’s too big to take on the Subway so I’ll have to take a taxi. I still have the original box.

The printer is just over two years old and has printed 3,372 items:

B&W Documents 1,303
Colour Documents 1,162
A4 Photos 269
4×6 Photos 603
T-Shirt transfers 11
CDs 24

I don’t think that is a lot of use. I’ve been very pleased with its printing up to A4 size. It works well with Lightroom and Photoshop as well as a general-purpose printer and scanner. My only complaints have been about the excessive cost of ink and the fact it claims an ink tank is empty far before it is.

Fortunately it is still in production so there should not be any problems getting it fixed.

I read somewhere that the print head is an expensive item. The Bangkok Frugal Photographer is annoyed.

I checked the Canon (Thailand) web site. They have email support. I sent them this message:

My Canon MP610 shows error U052 “The type of print head is incorrect. Install the correct print head.” I removed and re-installed the print head as the manual advised. The error still shows.

Do I need to bring the printer to you for service? Or can I purchase a replacement print head from you?

Thank you.

ScanGear in Thai

August 31, 2009

This is why I cannot de-screen the pictures I scan from books and magazines. The user interface for my Canon MP610 all-in-one scanner / printer is in Thai and I do not know how to change it.

ScanGear User Interface in Thai

ScanGear User Interface in Thai

I purchased my old Sony laptop and it was, of course, all English Windows XP. I purchased the printer in Thailand, but when I installed the software everything came up in English. No problem.

When I received the new Compaq Presario CQ40 it had the Thai version of Windows XP. I set everything up so the user interface is in English (United Kingdom).

Windows XP Regional & Language Options

Windows XP Regional & Language Options

When I installed Canon’s software it came up in Thai without asking me what I wanted. I found how how to change the language for the printer driver.

How to Change the User Interface Language

How to Change the User Interface Language

I have not found anywhere I can change it for the scanner. Canon licensed Scan Gear from another company.

There’s another tool called WIA that is English. But it is so simple that I don’t think it supports de-screening.

WIA Canon MP610

WIA Canon MP610

Note: there are ways of de-screening pictures in “post” using Photoshop. I was too lazy to research them when I scanned the Fortune Magazine article.