Hasty Flickr

It appears Flickr got itself into a major bigger fuss when it responded hastily to a Digital Millennium Copyright Act request to remove a photo from the site. See here.

Looks like Flickr has a habit of acting first and thinking later. See here.

The Heather who commented and closed the voyeur thread is probably the Heather referred to in the post above, Flickr’s “Director of Community”. That must be a thankless job.


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2 Responses to “Hasty Flickr”

  1. BKKPhotographer Says:

    http://games.slashdot.org/story/09/12/04/0517225/Modded-Xbox-Bans-Prompt-EFF-Warning-About-Terms-of-Service

    “No matter how much we rely on them to get on with our everyday lives, access to online services — like email, social networking sites, and (wait for it) online gaming — can never be guaranteed. … he who writes the TOS makes the rules, and when it comes to enforcing them, the service provider often behaves as though it is also the judge, jury and executioner. … While the mass ban provides a useful illustration of their danger, these terms can be found in nearly all TOS agreements for all kinds of services. There have been virtually no legal challenges to these kinds of arbitrary termination clauses, but we imagine this will be a growth area for lawyers.”

  2. BKKPhotographer Says:

    This hasty behaviour by big companies with small clients is an example of a larger trend. See for example http://blog.apparentsoft.com/business/124/is-paypal-good-for-your-microisv-business-a-short-paypal-horror-story/ where a legitimate Mac software company got caught in endless problems with Pay Pal.

    I think there are three areas in common here:

    1. Because of their volumes companies and to keep costs down like PayPal and Flickr use automated tools to screen for fraud or breaches of guidelines.

    2. Their customer service people are low paid, under trained and badly managed. They’re measured on how many problems they close, not on satisfaction.

    3. Nobody knows their customers personally. They are all records in a database. If a customer calls for service they’ll never speak to the same person twice.

    When they work our web based businesses are cheaper and more convenient than the bricks-and-mortar world. But when they fail the problems are more frustrating.

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